Read at Google

**Updated 5/22/2018I was contacted by Jim the Service Director at River View Ford. He was incredibly kind and listened to my disappointment. He was quick to resolve any issues which I really appreciate. Because of his call, they are keeping a customer!I was incredibly disappointed with the service I received. I was told I needed brake work during my oil change. I was quoted a price. He wrote it down and I even asked again if they was the total charge. He confirmed it was. He also told me it would take an hour and half to fix. I couldn’t leave it that day, but asked if I could make an appointment for the following Monday. He didn’t take any type of appointment time. I dropped the car off on Sunday night. It was the second one in line. I didn’t hear from the service center until well after noon. From that time until almost 5:00 I continued to call back and leave messages and I didn’t hear from Mike until then. He informs me that my brake job price has now doubled and it was too late to work on my brakes. They kept my car for another day. The following day I did not hear from them until after noon. Needless to say, if the Quick Lube guy says you need more than an oil change or filter, ask for a manager. And don’t expect them to get to your car in type of timely manner.

Read at Google

Read at Facebook