I worked with Craig Holsman and Pattie for the lease of my new Expedition. The process was smooth and absolutely pain free! Craig was very responsive and up-front. I didnt feel pressure or deceived as I have historically with the car-buying process. Craig went above and beyond my expectations and I couldn't be happier. I would very highly recommend River View Ford and Craig and Pattie. I'll be back in 3 years when my lease is up!
The service people were very helpful and courtious. My car was ready as promised. The only 2 reasons for only 4 stars (1) we called to get an update and some clueless person told us they ran into problems and our car would not be ready until late in the evening. (2)I was told they would bring my car around, and left me standing for over 10 minutes, until I went back in to ask what's the holdup!!!!!
absolutely the best treatment in customer service I have ever had!
Sales team was great. Very friendly bunch of guys. Very fair trade offer on our Camry. We used the Costco auto buying and it was a great program and Craig was a pleasure to deal with. Only negative I can say is it was not very clean when delivered. It was a crappy day, but there were dirty shoe marks on the door sills and the roof looks like it has never been washed. Other than that minor thing, it was a really good car buying experience!
Aldo and Jack did a great job of finding the car we were looking for. They were very patient and diligent. Thank you!
Craig Holsman went above our expectations in providing us with the best vehicle for our company's needs. We have purchased many vehicles before, but this experience was painless! The process from finding the vehicle, through walking out the door with keys in hand was seamless. No gimmicks. Thank you, Craig!
I've been doing business with River View (River Oaks) Ford since the mid 80's. Although I live in Indiana, when my car needed service they arranged to pick it up and leave a loaner. Mike G. kept me updated regularly on the status of the service and brought attention to some issues I was unaware of without trying to upsell. I always receive courteous and professional service, even without dropping names. I think they should offer a buy 10 get 1 free deal, but I still love these guys.
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