River View Ford’s Sales Award Confirms Excellent Service

July 10th, 2015 by

River View Ford Sales AwardPlainfield and Naperville drivers always head to River View Ford for exceptional service, and our recent Sales Award helps demonstrate that they receive it. We make the experience of our customers our top priority, and tailor each part of the buying process to ensure that a high standard is met.

Dedication to Customer Service

At River View Ford, we treat each customer with the respect they deserve. That’s part of what has made us so popular with Plainfield and Naperville drivers — whether you need a new set of wheels or reliable service, you can be confident that you’ll find what you’re looking for at River View Ford.

Each staff member strives to build a relationship with our customers that is built around individual needs, and we all make sure to greet visitors to our dealership within 5 minutes of arrival. Our sales team serves more as a collection of independent advisors than salespeople, so they’ll help find the product that you want to buy rather than the products the dealership wants to sell.

Test Driving and Financing

After one of our salespeople has helped you find a vehicle that you think will meet your needs, we always encourage you to take a test drive. This will let you make sure that the drive suits your expectations, so we always allow sufficient time for a proper evaluation and provide thorough information about the vehicle, including any special features.

You’ll then move onto our friendly finance team, which will work tirelessly to find the most advantageous loan packages to meet your requirements. Like the sales team, they treat every customer with respect and inform them if any products or services are not from the Ford Motor Company.

Taking Delivery and Ongoing Attention

We try to make sure that the vehicle will be ready for you to drive home once all the paper work is finished. That means a full tank a gas, a thorough check for defects, and a completely clean cabin.

A salesperson will review all of this before handing over the keys, and they won’t just forget about you when you drive off the lot. We value our ongoing relationships, and will take the time to call soon after delivery to ensure that you’re 100% satisfied with your purchase.

Come See Why We’ve Won a Sales Award

At River View Ford, you can always depend on the professionalism and friendliness of our staff members. Visit our dealership to let us cater to all of your automotive needs.